Desktop Computing Organization/Contacts Desktop Computing Services is staffed by more than 50 information technology professionals. These include LAN/WAN Architects, LAN Administrators and Desktop Technicians. In addition, the group employs software developers that work on projects for clients and for internal systems management. The group is headed by the Director of Desktop Computing Services, Steve Sears. Steve can be reached by phone at 410-614-4921, or by email at ssears@jhmi.edu or stevesears@jhu.edu . In order to provide a flexible set of services, as well as responsive service to the many sites served by the group, operational management of the group is led by the Manager of Desktop Computing Services for JHMI, and a Regional Desktop Manager. The sites managed by the regional Desktop Manager include Bayview, Homewood, White Marsh, Greenspring Station, Johns Hopkins at Eastern, and a number of satellite offices and clinics. Ben Reynolds is the Desktop Manager for JHMI. Ben can be reached by phone at 410-614-4818, or by email at breynolds@jhmi.edu. Sherri Comer is the Regional Desktop Manager. Sherri can be reached by phone at 410-550-7600, or by email at scomer@jhu.edu. Graham Bouton is Manager for Instructional Technology. He can be reached at 410-516-5565, or by email at graham@jhu.edu . Local Area Network / Wide Area Network Architects (LAN/WAN Architects for short) provide project management and leadership for a group of LAN Administrators and Desktop Technicians. LAN/WAN Architects have a good knowledge of the Johns Hopkins environment, understand the "big picture" of Hopkins networking, and are dedicated to making sure that clients get the right resources for the many automation projects and computer support they need. If something arises that requires planning or extra technical & logistical effort, we encourage you to contact one of the Architects. Contact information for each LAN/WAN Architect is found below: In order to provide highly responsive service and accountability for the large number of projects and client communities serviced by Desktop Computing Services, each project or user community is assigned a primary contact. This contact is either a LAN Administrator or Desktop/Network Technician. The number of users and projects assigned to each staff member is based on service needs and technical complexity. The group employs a variety of specialists. In addition to serving the needs of their user communities, these specialists provide expertise from which the group and the Hopkins technical community at large calls upon for support. Some of these areas of specialty include: - Collaborative Computing (Groupwise, Quickplace, Domino)
- Windows NT & 2000 Support
- Account Management (creation, modification and deletion of access to systems)
- Storage Area Network Support
- Systems Management & Monitoring
- Netware Support
- SQL Support
- Lotus Domino Support
- Desktop Imaging & Support
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