The service name smtp.johnshopkins.edu is the official outgoing email gateway for the Johns Hopkins University and the Johns Hopkins Medical Institutions. This service name supports Transport Layer Security (TLS) or email client/server encryption, SMTP authentication, anti-virus, anti-spam, and JHU and JHMI alias routing. The following information will help you configure your email client to use smtp.johnshopkins.edu : | Option | On-campus | Off-campus | | Service Name | smtp.johnshopkins.edu | smtp.johnshopkins.edu | | SMTP Authentication | optional; TLS required if used | required; TLS required | | TLS | optional; required if using SMTP authentication | required | | Port 587 support? | Yes; SMTP Auth and TLS required | Yes; SMTP Auth and TLS required |
Use of Hopkins SMTP servers from outside the Hopkins network: In most cases you should be able to use the same email client configuration both inside and outside of the Hopkins network. However, more and more ISPs are blocking port 25 access to email servers that are not part of the ISP network. As a result, you may encounter a situation where your email client setup is correct using the Hopkins SMTP server, but you still cannot send outbound email from your email client. If you encounter this situation, use of the Hopkins VPN client may help, you can configure your email client to use port 587, or you will need to use SMTP server settings provided by your ISP. You may also need to check your PC to ensure firewall software is not blocking your email access. Users of Symantec AntiVirus 9.x or greater Beginning with Symantec AntiVirus 9.0, a feature "Internet Email Auto-Protect" was added to prevent machines that were infected with viruses to send encrypted email. However, this feature also prevents the sending of email when TLS/SSL is configured. If you need to configure your email client to use TLS/SSL, the feature will need to be modified or disabled. The email auto-protect feature can be safely disabled if you also have your incoming email (POP) configured to use SSL ("Internet Email Auto-Protect" does not support POP with SSL). If you do not have incoming mail (POP) configured to use SSL, then you would still benefit from this feature and so you will need to keep this feature enabled. However, you can disable outgoing mail (SMTP) only by clicking on the "Advanced" button and setting the "Outgoing server (SMTP):" port to 65535. How do I know if I need to use TLS and SMTP authentication? Eudora for Mac Client Instructions Eudora for Windows Clients Instructions Netscape Client Instructions Outlook Client Instructions Mac Mail Client Instructions
Frequently Asked Questions
| 
